What you'll do
- Lead technical implementation projects for new airline and ATO customers: discovery, solution design, configuration, data integration, and go-live.
- Write and maintain customer-specific configuration code, integrations (TMS, LMS, scheduling systems, flight-data sources), and bespoke reporting.
- Own customer-facing technical training and enablement for trainers, schedulers, and competency analysts.
- Capture product gaps and customer requests; translate them into clear, prioritised input for the product and engineering teams.
- Provide tier-2/3 technical support during early customer life-cycle; co-author the playbooks that scale to the broader Customer Success team.
- Occasional on-site travel (1–3 weeks per quarter) to customer training centres across Europe.
What you bring
- 4+ years of software-engineering experience, ideally including a customer-facing implementation, solutions-engineering, or forward-deployed engineering role.
- Strong full-stack engineering skills: Python (FastAPI / Django), JavaScript / TypeScript (React), SQL, REST APIs, basic cloud (AWS, GCP, or Azure).
- Comfort wearing multiple hats: code, customer conversations, data wrangling, light project management.
- Excellent written and spoken English; an additional European language is a plus.
- Genuine curiosity about aviation training, safety, and the human side of high-stakes work.
Nice to have
- Prior experience in aviation, defence, healthcare, or another regulated, mission-critical domain.
- Familiarity with EBT/CBTA terminology and instructional design.
- Open-source contributions or technical writing showing the ability to communicate complex systems clearly.
How to apply
Send your CV / resume and a short note about why you're a fit to info@amrisaviation.com. Click below to open your email client with the role pre-filled in the subject line.
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